Frequently Asked Questions
Metro areas = 2 – 5 business days
Regional/Country areas = 5 – 10 business days
Processing: An order is received and parts are being allocated to the order
Shipped: The entire order has been marked as shipped.
Partially Shipped: At least one item in the order has been marked as shipped.
All parts that are sold come with a 3 month parts only warranty except compressors which are covered by 12 month part only warranty. Labour to refit the replacement part is not covered by the warranty.
Parts that are returned to us that are not required by the purchaser may be returned provided they are not used, the original packaging is not opened and if applicable the security seal is not broken. Parts that are returned that are not required may incur a restocking fee of $20 and only items that have received written approval including an RMA number will be processed by our facility. The freight for the return items that are no longer required is to be covered by the purchaser. Parts that are purchased through the warranty process will not incur a restocking fee and freight will be covered by Fujitsu General.
There is a possibility the parts are lost in transit. Please check the tracking number to see where the order is.